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What materials do you use?
Our jewelry is crafted from high-grade stainless steel and coated with PVD (Physical Vapor Deposition) — a specialized technique that makes our pieces incredibly resistant to tarnishing, scratching, and fading. Every design is also waterproof, sweatproof, and hypoallergenic for effortless, everyday wear.
Is your jewelry waterproof?
Yes! All of our jewelry is 100% waterproof. You can swim, shower, and live your life without ever having to take it off.
Will the color fade or tarnish?
No — thanks to our PVD coating process, our pieces are designed to resist tarnishing and color fading over time. And for extra peace of mind, every order comes with our Lifetime Color Warranty.
Do you have a warranty on your products?
We proudly offer a 1-Year Color Warranty on all pieces. If your jewelry ever shows signs of tarnish or discoloration, we’ll replace it with a brand new one — no questions asked.
Is your jewelry hypoallergenic?
Absolutely. Our jewelry is hypoallergenic and safe for sensitive skin.
How should I care for my jewelry?
While our jewelry is made to endure everyday life, a little extra care goes a long way. We recommend wiping your pieces gently with a soft cloth after exposure to water, sweat, or skincare products to keep them looking their best.
What is your return policy?
We offer free 30-day returns. If you're not completely in love with your purchase, just contact us within 30 days of delivery and we’ll send you a prepaid return label.
How do I start a return or exchange?
Simply email us at customerservice@sylestialjewel.com with your order number and reason for return. We'll guide you through the quick and easy process.
Do you ship internationally?
We currently ship to both US & Canada. Shipping rates and delivery times vary depending on your location.